Refund Policy

Last updated: April 8, 2026

# Refund Policy

## 1. Overview

We want you to be satisfied with Sutrixs HMS. This policy outlines our refund and cancellation terms.

## 2. Free Trial

All plans include a 14-day free trial. No credit card is required. You will not be charged during the trial period.

## 3. Monthly Subscriptions

- Cancel anytime with no cancellation fees
- No refunds for partial months
- Charges stop immediately upon cancellation

## 4. Annual Subscriptions

- Full refund within 30 days of initial purchase
- Prorated refund for unused months after 30 days
- Processing time: 5-10 business days

## 5. How to Request a Refund

To request a refund:
1. Contact support@sutrixs.com
2. Include your account email and reason for refund
3. Allow 5-10 business days for processing

## 6. Exceptions

Refunds may not be available for:
- Violations of Terms of Service
- Abuse of the platform
- After 30 days for annual subscriptions

## 7. Contact

For refund requests, contact us at billing@sutrixs.com.