Refund Policy

Last updated: April 13, 2026

# Refund Policy

## 1. Overview

We want you to be satisfied with T-Rive Hotel Management ERP. This policy outlines our refund and cancellation terms.

## 2. Free Trial

All plans include a 14-day free trial. No credit card is required. You will not be charged during the trial period.

## 3. Monthly Subscriptions

- Cancel anytime with no cancellation fees

- No refunds for partial months

- Charges stop immediately upon cancellation

## 4. Annual Subscriptions

- Full refund within 30 days of initial purchase

- Prorated refund for unused months after 30 days

- Processing time: 5-10 business days

## 5. How to Request a Refund

To request a refund:

1. Contact support@sutrixs.com

2. Include your account email and reason for refund

3. Allow 5-10 business days for processing

## 6. Exceptions

Refunds may not be available for:

- Violations of Terms of Service

- Abuse of the platform

- After 30 days for annual subscriptions

## 7. Contact

For refund requests, contact us at billing@sutrixs.com.